Customer Success Manager

Location: Waterford. Type: Permanent. Salary: €40,000 - €50,000. Reference# DH100179

DHRP are delighted to be partnering a leader in providing innovative solutions for marketing on the Facebook platform. Working with well-known brands around the world our client are one of a select group of companies to have achieved the coveted Facebook ‘Preferred Marketing Developer’ (PMD) status. As one of a limited number of companies with access to Facebook’s Ads API, they have taken their heritage and expertise to develop a suite of Facebook performance marketing tools designed for smart online retailers.


  • Manage and develop strategic customer relationships, translating needs into high-impact solutions
  • Develop, implement, and manage the tactical project plan for a variety of customer initiatives
  • Become a trusted adviser for customers, ensuring campaign success through dissemination of best practices, product expertise, and training
  • Become an expert on the use and best practices of the companies platform
  • Determine campaign set-up, including testing methodologies, reporting needs, and optimization requirements
  • Train customers how to use the product in a self-service capacity
  • Work with a cross-functional internal team to implement solutions and ensure full impact and efficiency of customers’ campaigns
  • Use data and analytics to account for campaign results and develop actionable, strategic, and tactical guidance to maximize customer ROI
  • Lead the monitoring and reporting of campaign performance and proactively communicate any issues to internal teams and customers
  • Attend and lead weekly / daily activity review calls with internal teams and customers
  • Update customers on new feature availability in the companies tool
  • Take customer feedback and communicate it to the product team

Specific skills that we are looking for:

  • Good knowledge of the Facebook ads offering is essential
  • Experience using Facebook’s Native Ad tools (Power Editor, ad creation tool, Ads Manager) or any 3rd party Facebook Ad tools
  • Experience in Facebook performance marketing
  • Substantial analytical & spreadsheet skills with the capacity to solve problems and draw conclusions based on collected data
  • Good understanding of other digital marketing / performance marketing platforms
  • Flair for working in a consultative, customer-facing role
  • Proactive approach to identifying and solving issues
  • 1 year professional experience. Preferably in SAAS
  • Prior experience in sales, account management or customer success
  • Prior experience in an implementation/consultant role is a plus
  • Comfortable handling a high volume of calls/emails
  • Assertive, positive and effective communication skills both written and verbal with considerable attention to detail
  • Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly
  • Ability to thrive in a dynamic, fast paced start-up environment
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