IT Systems Analyst

Our client a leading consulting firm is looking to recruit a strong IT Systems Analyst who will work as a second level support for the firm.  The role will primarily involve supporting business applications, SAP, information systems, security and business-to business communication. This requires excellent communication, presentation and project management skills, to ensure deadlines are completed – both on time and on budget.

Requirements

• Documentation Control (creates/ maintains technical/business process documents)
• Work with internal departments and establish internal business relationships
• Assist with company security compliance and documentation, including the delivery of presentations
• Proactively and reactively deliver on continuous improvement processes
• Day-to-day project management, providing accurate reporting and business intelligence throughout projects. Develop detailed MS project plans, with budget and resources allocated 
• In-depth analytical skills. Working closely with technical/business teams to provide insights where appropriate
• Work with business stakeholders to streamline support processes
• Ability to document workflows and processes. Regularly identifying and promoting opportunities to automate system processes
• Ability to multi-task and effectively manage multiple projects at the same time; at any one point you may be working on multiple projects
• Work closely with business stakeholder’s to establish requirements and translate them to technical solutions
• Monitor and troubleshoot SAP issues to provide 2nd level support to the Firm
• Ensure that SLAs of tickets raised are being met. Escalate issues internally/externally and work alongside external SAP support provider to resolve tickets in a timely and efficient manner

Requirements

• Strong technical knowledge; this role does not require a development background, but any successful candidate should be comfortable discussing issues with both technical and business teams
• Ability to interact and communicate with colleagues efficiently and effectively
• Good understanding of database development and maintenance
• Experience with MySql, SQL queries, syntax and SQL Server
• Ability to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions
• Previous experience in an application support environment role and have a structural approach to troubleshooting
• Third Level Degree
• Previous experience with ERP/SAP systems would be a strong advantage
• Proven project administration skills
• Project management tools

• Documentation management
• Ability to clearly present information and ideas, using presentations skills
• Strong interpersonal skills to work closely with entry level management
• Strong communications skills, verbal and written
• Ability to interpret business requirements
• Self starter